Warranties

Equipment warranty

Lifetime warranty on the control valve's water-contact wear parts and on the tanks · 5-year electronics · 1-year media · 1-year labor

• Lifetime warranty on the control valve's water-contact wear parts and on the tanks
• 5-year electronics
• 1-year media
• 1-year labor
• Clean Water Guarantee: 1 year on three measured results (our limited warranty, separate from the equipment warranty above) Read the full terms ›

The under-sink reverse osmosis systems have no control valve and, for the tankless unit, no tank, so for them the equipment warranty is the last three items: 5-year electronics · 1-year media · 1-year labor.

Equipment and manufacturer warranties, by configuration

ScoreYourWater Ship-only Limited Warranty

Terragroupe, LLC Limited Warranty (Clean Water Guarantee)

Warrantor: Terragroupe, LLC, 9401 Collins Ave, Unit 205, Surfside, FL 33154; (754) 239-7446; hello@scoreyourwater.com. This Limited Warranty covers you and any later owner of the home where the system is installed.

What it covers

For 1 year after installation, if the conditions below are met, water at the places named will meet these results, measured as described:

• Hardness: hardness at your kitchen cold tap will be no more than 3 grains per gallon (about 51 mg/L as calcium carbonate), measured by a drop-count EDTA titration kit with a resolution of 1 grain per gallon or finer (such as Hach Model 5-B), or by a laboratory using the EDTA method.
• Chlorine: total chlorine (free chlorine plus chloramine, as Cl2) at your kitchen cold tap will be no more than 0.5 mg/L, or at least 80% lower than the water entering your home the same day (sampled at an outside faucet or the inlet before the system). It passes if it meets either test. We measure with a DPD colorimetric total-chlorine test with a range of 0.02 to 2.00 mg/L (such as Hach DR300), using the same test for both samples.
• Drinking water (RO) faucet: water at your RO faucet will have no more than 50 mg/L total dissolved solids, or total dissolved solids at least 85% lower than your kitchen cold tap on the same day. It passes if it meets either test. We measure with a temperature-compensated TDS or conductivity meter, using the same meter and scale for both samples, after the RO faucet has run for 30 seconds.

The apartment and condo system is the under-sink RO system only, so only the drinking water (RO) faucet result applies to it.

How we test

Cold water runs for 2 minutes at a single tap, at about 2 gallons per minute, with no other fixtures running, before each sample. You may be present and may have a copy of each reading. If you disagree with our result you may send a sample to a state-certified laboratory; if the laboratory finds a result is not met, we pay the laboratory fee.

Conditions

These results apply if (a) your water before installation, as recorded on your pre-install test, had hardness of no more than 15 grains per gallon, total dissolved solids of no more than 1,000 mg/L and total chlorine of no more than 4.0 mg/L; (b) your home uses city water, not a well, with at least 40 psi water pressure at the RO unit; (c) no more than 5 people live in the home and the system treats no more than 400 gallons a day; (d) the system's bypass valve is set to send water through the system (not bypassed) and the brine tank has salt; and (e) filter cartridges and the RO membrane are replaced on the maintenance-guide schedule, by anyone qualified. If a pre-install reading is outside these limits, we will tell you in writing before installation, and the affected result is not covered unless we agree otherwise in writing.

What we will do

If a result is not met or the equipment is defective, we will, at no charge to you, re-test, adjust, and repair or replace the equipment or parts. If the cause is the contractor's installation, we will arrange for the correction at no charge to you; this does not reduce the contractor's own warranty. If the system still does not pass after two service attempts within 60 days after your claim, you may choose to let us keep trying or have the equipment removed and the equipment price refunded.

How to claim

Call or text (754) 239-7446 or email hello@scoreyourwater.com within the warranty period with your name and address. We will respond within 2 business days and schedule a test.

Not covered

Salt, filter cartridges, the RO membrane and other parts that wear out on schedule; a change in your city's water that raises hardness, total dissolved solids or total chlorine above the limits in the Conditions; private wells; damage from misuse, freezing, fire, flood, storms or other acts of God; problems caused by your existing plumbing, water pressure or electrical system; and a failure caused by not doing the maintenance in your maintenance guide or by a replacement part that does not meet the manufacturer's specification. The system is not for dialysis, aquariums or medical use.

You do not have to buy filters, salt, parts, service or a maintenance plan from Terragroupe, LLC or ScoreYourWater, or any particular brand, to keep this warranty. You may use any qualified provider. We will not deny a claim because you did, unless the part or service caused the problem.

Operational, maintenance, and replacement requirements are essential for the water-treatment device to perform as represented.

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the 1-year length of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

We are not responsible for incidental or consequential damages, except as stated in the limit-on-liability section of your agreement. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

We do not use an informal dispute settlement mechanism under federal warranty law. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. We do not promise any health outcome.

The installation itself is warranted by the licensed Florida plumbing contractor named on your agreement, in its own name, for 1 year. ScoreYourWater does not warrant the installation.

Manufacturer warranties

Your install-specific equipment is listed in the Equipment Schedule in your agreement, with each item's manufacturer, model, warranty and any certification, and you can ask us for a free copy of any warranty before you sign. If a model must change before installation, we will tell you, and you may cancel for a full refund if you do not accept the substitute.

Who the warranty protects: some manufacturer warranties are given only to the first buyer from the manufacturer or its distributor, which is Terragroupe, LLC. For those, we make the claim for you and give you the benefit of any repair, replacement or credit. Filter cartridges and the RO membrane are consumables. A certification applies only to the item named, as listed. We do not claim that your complete installed system is certified. If a manufacturer requires registration, we register it in your name within 14 days after installation and send you the confirmation.

Get a free copy

You can get a free copy of our Limited Warranty and of the manufacturer warranties for your equipment, before you sign, from (754) 239-7446, hello@scoreyourwater.com or Terragroupe, LLC, 9401 Collins Ave, Unit 205, Surfside, FL 33154. We will send it before you sign if you ask.