Our guarantee and payment terms

Whole-home system ($3,200 total)

Your $320 deposit is for the equipment only. It does not reserve an installer or installer time. It counts toward the equipment price; the $2,405 equipment balance, plus sales tax, is due to us after installation and testing. You pay the independent licensed plumbing contractor its $475 installation price directly. The $3,200 total is $2,725 equipment from ScoreYourWater plus $475 installation (the contractor's own price), plus sales tax on the equipment. We take the deposit only after you sign your agreement.

• Full refund for 3 business days. Cancel by mail, email or text before midnight of the third business day after the day you sign (Monday to Friday, except federal holidays; Florida law counts Saturdays, so this gives you more time than the law requires) and we refund all $320 within 10 days. One notice cancels both your equipment and installation agreements. No one installs during those 3 days.
• Full refund if it's on us. If your home isn't a fit, we can't supply the equipment, the equipment schedule changes and you don't accept the substitute, or your installation hasn't happened within 30 days of signing for a reason that isn't yours, you get a full refund within 10 days.
• Need a new date? You can move your install date twice for free if you tell us at least 48 hours before it, and your deposit and price stay locked as long as the installation happens within 60 days after the original date. A change made less than 48 hours before the install, or a no-show or no access on install day (after a 15-minute wait and two attempts to reach you), costs $100, which we keep from your deposit; the other $220 stays credited for the 60 days. A third change needs our approval.
• Cancelling later? After the 3 business days, if none of the reasons above applies, we keep the lesser of $500 or 20% of the equipment price ($500 on the $2,725 equipment price), which is at least your $320 deposit, so we keep the deposit. If we had already special-ordered equipment for you that we can't return or resell, we keep our actual documented costs for it instead, up to your deposit, and show them to you in writing. You owe us nothing more. The $100 kept for a late change counts toward that amount; the two never add up.

1-year Clean Water Guarantee (limited warranty from Terragroupe, LLC). The contractor tests before and after installing and shows you the numbers. For a year, if your water misses the targets in your agreement (hardness and total chlorine at the kitchen tap, dissolved solids at your drinking water faucet), we'll re-test and adjust, repair or replace parts at no charge. Read the full Limited Warranty text before you buy.

Apartment and condo drinking water system ($1,200 total)

Under your kitchen sink, with its own faucet. It treats the water at that faucet only, not showers or other taps.

• $100 deposit, credited to the equipment price. It is taken after you sign your agreement, and you pay the equipment balance, plus sales tax on the equipment, after the system is installed and the water at its faucet passes our test.
• Full refund for 3 business days. Cancel in writing (email or text is fine) within 3 business days of signing (Monday to Friday, except federal holidays) and we refund every payment within 10 days. No one installs inside those 3 days. After that the deposit is not refundable, but it stays credited to the equipment price for 60 days after your original install date.
• Full refund if your landlord or association refuses written permission (show us the refusal), or if we can't supply the equipment.
• Need a new date? You can move your install date twice for free with at least 48 hours' notice. If you reschedule less than 48 hours before the install, the plumber may charge its own $50 late-change fee, directly to the card you authorized when you signed; we do not collect it, and your deposit stays credited. A late cancellation, or a no-show you do not reschedule within 60 days, costs only the $100 deposit. The most you can owe for one late change or late cancellation is $100.
• Renting? Your landlord or property manager must give written permission before any plumbing work, and we will not schedule your install until we have it. Own a condo or live in an association? Check your declaration and rules first. Some require association approval before plumbing work, and you are responsible for getting it before your install date.
• Stone countertop? If a faucet hole needs drilling, the plumber confirms before any work. Drilled holes are permanent.
• Moving out? The system is yours. The plumber can quote to remove or reinstall it.

1-year Clean Water Guarantee (limited warranty from Terragroupe, LLC). The plumber tests before and after and show you the numbers. For a year, if the faucet's water misses the dissolved-solids target in your agreement (the other targets apply to the whole-home system), we'll re-test and adjust, repair or replace parts at no charge.

For both systems

• If we can't fix it. If the system still does not pass after two service attempts within 60 days of your claim, you can choose to let us keep trying or have the equipment removed and the equipment price refunded. What you paid the plumber for installation is between you and the plumber.
• After installation, the sale is final, and the guarantee and warranties cover you.
• 1-year installation warranty. The licensed Florida plumbing contractor named on your agreement warrants its installation work for a year, in its own name. If anything leaks, contact that contractor (phone and email are on your agreement); you may also call us and we will pass your claim on and follow up. If a water-test result in our Clean Water Guarantee is missed because of the installation, we will arrange the correction at no charge to you. ScoreYourWater does not warrant the installation. If an installation leak damages your property, the contractor handles it with its liability insurance.

The guarantee is a Limited Warranty. It covers the original buyer and later owners for the rest of the year. The year is the period in which a problem must first appear to be covered; it doesn't shorten the time you have to bring a legal claim. For your 3-day cancellation right, a business day is Monday to Friday except federal holidays (Florida law counts Saturdays, so this gives you more time than the law requires). Nothing here limits a right to cancel or a refund you have under Florida or federal law.

Any implied warranties, including merchantability and fitness for a particular purpose, are limited to the 1-year length of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Manufacturer warranties

Whole-home system: Lifetime warranty on the control valve's water-contact wear parts and on the tanks · 5-year electronics · 1-year media · 1-year labor. Under-sink RO system: 5-year electronics · 1-year media · 1-year labor. The warranty on each item is listed in your agreement before you sign; where a warranty is given only to us as the seller, we claim it for you. Filter cartridges and the RO membrane are consumables. Read each warranty before you buy, or ask us for a free copy. The full Limited Warranty text is on the warranties page.

• Treatment tank and mediaHow you get this warranty
• Control valveHow you get this warranty
• Brine tankHow you get this warranty
• Reverse osmosis system and faucetHow you get this warranty

Free copy on request: (754) 239-7446, hello@scoreyourwater.com, or Terragroupe, LLC, 9401 Collins Ave, Unit 205, Surfside, FL 33154. Your manufacturer warranties don't require you to buy salt, filters or service from us.

What's not covered

Salt, filters and the RO membrane; changes in city or building water; private wells; misuse or missed maintenance; storms, floods and freezing; problems caused by your existing plumbing, water pressure or electrical system; a replacement part that doesn't meet the manufacturer's specification; and dialysis, aquarium or other medical use.

Your system needs regular maintenance (salt, filters and membrane changes) to work as promised.

Operational, maintenance, and replacement requirements are essential for the water-treatment device to perform as represented.

Limits on our liability

To the extent the law allows, our total liability under your equipment agreement is limited to the equipment price you paid, and we aren't responsible for incidental or consequential damages such as lost time, bottled water or higher utility bills. We're also not liable for water, mold, fire or smoke damage to your home or belongings. That limit never applies to personal injury or death caused by our negligence or defective equipment, to fraud, gross negligence or willful misconduct, to our obligations under your agreement's cancellation, refund and warranty sections, or to rights the law doesn't let anyone waive, including your rights under Florida's consumer protection law. The plumbing contractor is responsible for its own installation work and insurance. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How to make a claim

1. Call or text (754) 239-7446 or email hello@scoreyourwater.com with your name, address and what's wrong.
2. We reply within 2 business days and schedule a test. An active leak gets a same or next-day visit.
3. There's no charge to make a claim.