SMS terms

The program

Program name: ScoreYourWater text messages. Sender: Terragroupe, LLC, doing business as ScoreYourWater, 9401 Collins Ave, Unit 205, Surfside, FL 33154.

If you ask us to, we text you about your request and about your service with us:

• Confirming your sign-up, and scheduling your free call, with reminders
• Appointment reminders, including install appointments
• Reminders about your agreement, and updates about your installation
• Customer support, including replies to your texts
• After an install, one request to share how it went
• Follow-ups and offers about water treatment, including pricing, but only if you checked the box for them (see “How you opt in”)

Our first text tells you how to stop. You can reply STOP to any text at any time, and HELP for help.

How you opt in

On our booking form and landing-page forms, we ask “How should we reach you?”: Text, Call or Email. Nothing is chosen for you. If you choose Call, you get calls from us only (version contact-call-2026-10-07). If you choose Email, you get email only (version contact-email-2026-10-07). We don't text you either way.

If you choose Text, the form shows two separate checkboxes, each with one purpose. Both are always shown and neither is pre-checked. Both link to these SMS terms and our privacy policy. We save a separate record of each box you check, including the exact wording you saw and when.

1. Texts about your request. Required for a Text request: it won't submit until you check this box, and you can choose Call or Email instead. These texts are about your request and your service only, not marketing. Its wording (version sms-service-2026-10-28):

   Text me about my request. I agree that Terragroupe, LLC, doing business as ScoreYourWater, may text me at this number about my request and my service, like scheduling and confirming my call, appointment reminders and replies. These texts aren't marketing. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

2. Marketing texts (optional). Not required to submit, and not a condition of any purchase. We send follow-up, offer and pricing texts only if you check this box. Its wording (version sms-marketing-2026-10-28):

   Also text me offers (optional). I agree that Terragroupe, LLC, doing business as ScoreYourWater, may send me recurring automated marketing texts at this number, including follow-ups, offers and pricing for water treatment. About 10 texts in the first 30 days; message frequency varies. You are not required to agree to this, directly or indirectly, as a condition of purchasing any property, goods or services. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Right after you opt in, we send a confirmation text: “ScoreYourWater: we'll text you about your request, like setting up your call. Msg freq varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.” If you also checked the marketing box, a second, separate text follows right after it: “ScoreYourWater: you're opted in to recurring marketing texts, about 10 in your first 30 days. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”

Texts about your request and marketing texts may come from different ScoreYourWater numbers.

Our Facebook and Instagram lead form has its own consent checkbox.

If we change the wording, we publish the new version here and use it for new sign-ups.

Earlier sign-ups

People who signed up before these two boxes keep the consent they gave. We keep a record of the exact wording each person saw.

Contractors

Contractors who work with us opt in to job texts with a separate, optional checkbox, “Job texts (optional)”, that starts unchecked. It appears when they accept the Contractor Platform Terms during onboarding, and they can turn job texts on or off at any time in their contractor portal. It is not required to join or to get jobs; they can get job offers by phone or email instead. The messages are about job offers, scheduling, reminders and payments for jobs they accept. The wording (version contractor-sms-2026-10-07) is:

I agree that Terragroupe, LLC, doing business as ScoreYourWater, may send recurring automated texts to the mobile number above about job offers, scheduling, reminders and payments for jobs I accept. Message frequency varies with the jobs offered. Consent is not a condition of joining or of getting jobs; you can get job offers by phone or email instead. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms: scoreyourwater.com/sms-terms.

Plumbers who apply on our /installers page may opt in to calls and texts about their application with a separate optional checkbox (version installer-apply-2026-10-08). If they leave it unchecked, we still review the application and contact them by email only.

We save a record of each contractor's consent: the wording version, the date and time, and how it was given.

What to expect

• Text messages from ScoreYourWater are recurring. They continue until you opt out or we close out your request.
• Message frequency varies. It depends on your request. For a call request you may get about 10 automated texts in the first 30 days (a confirmation, a first text, and follow-ups over the next month, plus a call confirmation), and fewer after that. Scheduling messages, appointment reminders, installation updates and replies to your texts are extra. We stop the follow-ups when you reply to us, and we stop all texts if you reply STOP.
• Message and data rates may apply. Your mobile carrier sets those, not us.
• You are not required to agree to texts, directly or indirectly, as a condition of purchasing any property, goods or services. You can buy from us without agreeing to texts, and you can call us instead.
• You must be 18 or older to take part in this texting program.
• We send our own follow-up texts between 8 am and 8 pm in your local time. Answers to your STOP and HELP texts can arrive at any time.

Stop and help

• To opt out: reply STOP to any text. We send one message to confirm, and then no more texts. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPT OUT work too, and so do plain words like “please stop texting me” or “remove me”. Opting out applies to all of our marketing texts. You can also email hello@scoreyourwater.com or call (754) 239-7446. To start again, reply START.
• For help: reply HELP, email hello@scoreyourwater.com or call (754) 239-7446.

Carriers and delivery

The program works with major U.S. carriers, including AT&T, T-Mobile, Verizon and many regional carriers. Carriers are not liable for delayed or undelivered messages. We can't promise that every text arrives, or arrives on time.

Your number stays with us

We do not sell or share mobile phone numbers or SMS consent with third parties or affiliates for their marketing. We do use service providers to run the program, such as our messaging provider, and they may use your number only to deliver our texts for us. More in our privacy policy.

More

Read our privacy policy and terms of use. Questions: hello@scoreyourwater.com, (754) 239-7446, Terragroupe, LLC, 9401 Collins Ave, Unit 205, Surfside, FL 33154.