Contact and support
Questions about your water report, your agreement, your install date or a payment? Reach us here.
Call, text or email
- Phone or text: (754) 239-7446
- Email: hello@scoreyourwater.com
- Mail: Terragroupe, LLC, 9401 Collins Ave, Unit 205, Surfside, FL 33154
- Serving Miami-Dade, Broward and Palm Beach.
To stop texts, reply STOP to any message.
Cancel, reschedule or ask for a refund
- Cancel in your first 3 business days. Use the cancel link in your confirmation email, or email hello@scoreyourwater.com, text (754) 239-7446, or mail or hand-deliver a note to Terragroupe, LLC, 9401 Collins Ave, Unit 205, Surfside, FL 33154, before midnight (Eastern) of the deadline printed on your confirmation. Put your name and installation address in the message. Your notice is effective when you send it, a notice to us or to the plumber cancels both agreements, and we refund every payment you made to us within 10 days, to the original payment method, with no fee.
- Change your install date. Tell us at least 48 hours before the install. You can move it twice for free; a third change needs our approval. A change less than 48 hours before the install, or a no-show, is handled as described on the guarantee and payment terms page and in your agreement.
- Refund or warranty claim. Write to us with your name, installation address and what happened. We reply within 2 business days. There is no charge to make a claim.
- Installation problem or leak. Contact the plumber named on your agreement first (phone and email are on your agreement); you can also call us and we will pass it on and follow up. For an active leak, call right away and shut off the water at the main.
If we cannot resolve it, you can contact the Florida Department of Agriculture and Consumer Services (1-800-HELP-FLA) or, for a licensed contractor, the Department of Business and Professional Regulation (myfloridalicense.com).
Are you a plumbing contractor?
Licensed Florida plumbing contractors can apply to install our equipment under their own contract with the homeowner. See how it works and apply.
Policies
Installed by an independent licensed plumber.
ScoreYourWater is operated by Terragroupe, LLC. Installation is contracted directly between you and an independent licensed plumber.