Ship-only terms of sale

1. What you're buying

You're buying the equipment listed on your order, shipped to the address you give us.

• We don't install it, arrange an installer, or inspect your plumbing.
• The Clean Water Guarantee and our installation terms don't apply to this order.

2. Price and payment

• You pay the full price at checkout, by card or through Affirm. That includes any shipping charge, and sales tax where we collect it.
• Your order confirmation shows the total.
• If you pay with Affirm, your loan is between you and Affirm, and refunds go back through Affirm.

3. Shipping

• We ship within 5–10 business days after your order, by freight or parcel. Large tanks go by freight, and the carrier may call to set a delivery time.
• If we can't ship within that time, we'll email you with a new date, and you can cancel for a full refund.
• If you cancel because of a delay, card and Affirm orders are refunded within one billing cycle. Any other payment is refunded within 7 business days.

4. Damage in shipping

• Check the boxes when they arrive. If something's damaged, note it on the carrier's delivery receipt.
• Email us within 3 days of delivery with photos of the box, the shipping label and the unit.
• We'll file the carrier claim, and send a replacement or refund the damaged item, at our choice. You don't pay to return it.
• The equipment is your responsibility once it's delivered.

5. Returns

• You can return equipment within 30 days of delivery if it's unopened, uninstalled and unused.
• Cargo por reposición en devoluciones: 15% para sistemas para toda la casa y para agua de pozo; 10% para ósmosis inversa debajo del fregadero, grifos, filtros y cartuchos. No hay cargo por reposición si un artículo llega dañado o defectuoso, no es lo que pidió, o se devuelve bajo garantía.
• Return freight: you pay it if you changed your mind. We pay it, and charge no restocking fee, if the item was damaged, defective or wrong.
• Refunds: within 7 business days after we receive and inspect the return, to your original payment method. Affirm orders are refunded through Affirm.

6. Warranty

• We give you the ScoreYourWater Ship-only Limited Warranty (below).
• Read it before you buy at scoreyourwater.com/warranties#ship-only.
• The Clean Water Guarantee and our install-order warranty don't apply to ship-only orders.

7. Installing it yourself

• You're responsible for installing it, or for hiring someone to.
• Installing it may need a permit or a licensed plumber where you live, so check with your city or county first.
• Follow the manufacturer's manual, including the air gap on drain lines.
• The HW800 needs a 120V outlet under the sink.
• Some places limit softener discharge into septic systems or sewers, so check your local rules.
• Damage caused by installation isn't covered by the warranty.

Operational, maintenance, and replacement requirements are essential for the water-treatment device to perform as represented.

8. What we don't claim

• We don't claim this equipment removes or reduces any health-related contaminant, unless that claim appears in the equipment's published certification.
• It isn't for private wells, commercial use, medical use, dialysis or aquariums.

9. Your rights

• Nothing in these terms takes away rights you have under your state's law.
• Florida law governs these terms, except where your state's consumer law says otherwise.

10. Questions

Terragroupe, LLC, 9401 Collins Ave, Unit 205, Surfside, FL 33154 · hello@scoreyourwater.com · (754) 239-7446