Delete your data

How to ask

1. Email hello@scoreyourwater.com with the subject “Data deletion request”, or call (754) 239-7446.
2. Tell us the name, mobile number and email address you used with us, so we can find your records. If you filled in a Facebook or Instagram form, use the details you entered there.
3. We may reply to check it's really you before we delete anything.

We aim to respond within 45 days.

What we delete

Your contact details, your request and form answers, our message and call history with you, and notes about your request, to the extent we are not required or permitted to keep them (see below).

What we keep, and for how long

The law, or our need to prove what you agreed to, means we may keep some records after a deletion request:

• Consent evidence (the wording shown, the date and time, your IP address and browser): 5 years, so we can show what you agreed to.
• Agreements, payment and tax records, if you became a customer: as long as the law requires, usually at least 5 to 7 years.
• Opt-out records (your phone number and the fact that you opted out): kept indefinitely, so we never contact you again by mistake.

Records we keep are used only for those purposes. Our full list of retention periods is in the privacy policy.

Stopping texts is separate

Replying STOP to a text only stops our messages. It does not delete your data. To delete your data, make a request as described above. If you ask for deletion, we also stop contacting you.

Information held by Facebook and Instagram

Meta keeps its own copy of information you gave in a lead form or that its ad tools received. We cannot delete data held by Meta. You can manage or delete it in your Facebook or Instagram settings, under ad preferences and your activity off Meta technologies. To stop our use of your data for ads, see the choices in the privacy policy.

Contact

Terragroupe, LLC, 9401 Collins Ave, Unit 205, Surfside, FL 33154. hello@scoreyourwater.com, (754) 239-7446.